Stop losing the jobs that come in after hours.
LeadLatch turns your dead contact form into a Latch that answers, qualifies the homeowner, and hands you a bookable slot.
One payment · 90 days · nothing for callers to install
You reached Comfort Air after hours. I can still get you booked. Is the unit fully down, or blowing warm?
Totally dead. No air at all.
Understood. What part of town are you in?
North Phoenix, 85032.
You're inside our area. I can hold today 2–4 PM, or tomorrow 8–10 AM.
- Phone
- (602) 555-0148
- Problem
- AC fully down — no cold air
- Area
- North Phoenix · 85032
- Wants
- Today, sooner the better
Sample Latch — illustration, not a real customer
Where the money leaks
You already paid for the lead. Then it sat in a form.
The homeowner filled it in, got no answer, and called the next contractor. These are measured, not modelled.
of contractors reply to a new lead within 5 minutes. 37% wait a full day.
Hatch, 2024 — 132,188 HVAC campaignsaverage contractor response. Answer in 2 minutes and you convert 62%, not 28%.
ServiceTitan, 2025 — 100,000+ businessesof leads arrive outside business hours, when nobody is free to pick up.
LeadTruffle — 59,000+ leadsa 5-minute reply is 21 times likelier to qualify a lead than a 30-minute one.
MIT / HBR lead-response studyHow a Latch works
A dead form answers, qualifies, and hands you a booking.
- 01
The Latch asks what decides the job
Is the unit fully down or still blowing? What city? Today? It qualifies the homeowner the way your best dispatcher would.
- 02
It offers only slots you set
It checks your service area, then offers real windows from your service rules. It never promises a time in your name.
- 03
You confirm in one click
You get the whole conversation already qualified. The homeowner gets a confirmation email in seconds. You confirm or move the slot.
A Latch is automated. It only offers the slots you set, and it never books one itself.
Inside the Season Pass
One instrument. It keeps working after the call ends.
The output
A latched lead, already qualified
Name, phone, the problem, the neighborhood, and two windows you can confirm in one click. Nothing promised in your name.
- Phone
- (602) 555-0148
- Problem
- AC fully down — no cold air
- Area
- North Phoenix · 85032
- Wants
- Today, sooner the better
Instant intake
Answers the second a homeowner lands, so the lead never sits in silence.
After-hours capture
Works nights and Saturdays — the 42% of leads nobody is free to answer.
Nudge
A homeowner who goes quiet gets an automated follow-up, timed to HVAC urgency.
Reactivation
A quote that was never accepted gets chased two weeks later, on its own.
Leak Report
One weekly email: leads latched, appointments confirmed, share after hours.
Why this, not that
Built for the hole nobody else is fixing.
- A $299/month AI receptionist
- Covers the phone and leaves your website form leaking.
- Housecall Pro's built-in booking
- You can be running in an afternoon, with no platform to migrate into.
- A live answering service
- A message taken is not a job qualified — and it stops chasing when the call ends.
- A generic chat widget
- It asks "how can I help?" A Latch asks whether the unit is completely down.
- Doing nothing
- Your first cold email arrives with your own working Latch attached.
The Season Pass
One payment, one season, one recovered job pays for it.
Sold ahead of the season and built from your own site before you pay. No subscription, no auto-billing, nothing to cancel.
- A live Latch for one HVAC company
- Instant intake and appointment requests
- Nudge and Reactivation follow-up emails
- The weekly Leak Report
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